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Frequently Asked Questions

  • What is xCash shop?

    xCash shop is the mobile application that support merchant partners as marketing tool to increase sale volume and enhance customer base xCash will help to draw potential customers who have purchasing power to spend at your shop via many marketing and media tools that xCash provide Your shop will have more customers, more awareness and definitely more sale volume. xCash shop application will show you daily, weekly, monthly transaction with xCash and also be able to set promotion to promote your shop directly to customers via xCash application. And also xCash shop application provide data analysis that you will know more about your customers.

    We have 2 mobile application as below
    xCash application: for customer, the more you spend, the more you earn xCash back
    xCash Shop application: for merchant partners

  • What is the value of xCash?

    1 xCash equal to 1THB

  • What is the privilege of xCash Shop?

    Draw potential customers who have purchasing power to spend at your shop. Increase sale volume and enhance customer base. Increase media channels to promote your shop to customers.Provide data analysis that you will know more about your customers

  • How to download xCash shop application?

    xCash shop application support both iOS and Android. You could download as below
    - Android via Play store (support Android version Jelly Bean up)
    - iOS via App store (support iOS version 9.0 up)

  • How to register xCash Shop?

    Download xCash Shop at Play store or App Store > register with email or mobile phone no. > Input Name & Last Name Input information > Input OTP > Set Password (less than 6 charactors) > Input Business information

  • What services are in xCash Shop application?

    Scan
    You could use "Scan" to scan customer QR code to allow customer to earn xCash back Open app > click "Scan" > Scan customer QR code > input total price, xCash amount to redeem > select payment channel > done

    Present
    You could present your merchant QR code to customer. Customer scan to earn xCash back
    Open app > click "Present" > Show QR code then customer scan
    Then customer will process on customer app as below
    Input total price, xCash amount to redeem > select payment channel > ask merchant to enter PIN > done

    Pay In
    You could deposit money to your account as credit limit and also could pay for xCash commission via "Pay In" You could select to pay from "Current Balance" or "Direct pay from bank"

    Deposit
    Open app > click "Pay In" > click "Deposit" > enter amount > select bank > select method of payment > done

    Pay invoice
    Open app > click "Pay In" > click "Pay invoice" > select invoice list > select method of payment (current balance or direct pay from bank) > done

    Withdrawn
    You could withdrawn xCash that you earn from customers anytime to your linked bank account that you registered.Open app > click "Withdrawn" > enter amount > click confirm > done

  • How important of your shop PIN?

    Any transactions from xPoint service that customer would like to earn xCash back from merchant as collect point back,
    xCash application will ask for shop PIN to verify transaction and protect fraud from customers.
    So for your security, please enter PIN by your staffs and not allow customer to know your PIN. We recommend all merchant partners to change your PIN regularly
    You could change shop PIN by go to "Merchant" > Select merchant/shop > click "…" on right side > click "change PIN" > delete exisiting PIN > enter new PIN

  • What is Deposit?

    Deposit is the credit limit to do business with xCash. Merchant could pay commission and pay xCash back to customer not exceed credit limit

  • How to withdraw money?

    You could withdraw xCash to your linked bank account anytime. The maximum withdraw amount equal to your current balance minus unpaid commission to xCash

  • If customers refund or cancel transaction, what happen with commission and xCash back?

    xCash operation team will investigate the root casue with customer and merchant. Then xCash operation team will make decision and process with proper reasons.

  • Can I change registered mobile phone number?

    You can change the registerd mobile phone number via xCash Merchant Web Admin http://xcashapp.com/merchant

  • Can I change registered email address?

    You can change the registerd email address via xCash Merchant Web Admin http://xcashapp.com/merchant

  • How should I do if I forgot password or PIN

    Pls contact customer support at 063-905-5888 to request new password/PIN

  • How security to link bank account with xCash Shop application?

    Any transactions are related with your bank account, it will require OTP with session timeout from you. xCash will not be able to automatic deduct money from your back account.

  • If I found problem with my transaction on xCash Shop application

    You could go to "Transaction history" menu to see transaction details by click on xCash amount on right top of applicationใIf you have any query, pls feel free to contact customer support at 063-905-5888

Result
Confirmation